Privacy Policy

1. Introduction

StayInLagos ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, website, and mobile applications.

By using StayInLagos, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

Personal Information

• Name, email address, and phone number
• Government-issued identification (for hosts)
• Payment information and billing address
• Profile photos and biographical information
• Communication preferences

Usage Information

• Device information (browser type, IP address, device ID)
• Location data when you use our services
• Browsing history and search queries on our platform
• Booking history and preferences
• Communications with hosts and our support team

3. How We Use Your Information

• Process bookings and payments
• Verify your identity and prevent fraud
• Communicate with you about your bookings and account
• Provide customer support
• Send promotional communications (with your consent)
• Improve our services and develop new features
• Comply with legal obligations
• Protect the safety and security of our users

4. Information Sharing

We may share your information with:

• Hosts/Guests: When you make a booking, we share necessary information with the host (and vice versa)
• Service Providers: Third parties who help us operate our platform (payment processors, email services, analytics)
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with any merger or acquisition

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• SSL/TLS encryption for data transmission
• Encrypted storage of sensitive data
• Regular security assessments
• Access controls and authentication
• Employee training on data protection

6. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate information
• Delete your account and associated data
• Object to certain processing activities
• Export your data in a portable format
• Withdraw consent for marketing communications

7. Cookies and Tracking

We use cookies and similar technologies to:

• Keep you signed in
• Remember your preferences
• Analyze how our platform is used
• Deliver personalized content and ads

You can control cookies through your browser settings. Note that disabling cookies may affect your experience on our platform.

8. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes described in this policy. After account deletion, we may retain certain information for legal, security, or fraud prevention purposes.

9. Children's Privacy

StayInLagos is not intended for users under 18 years of age. We do not knowingly collect information from children. If you believe we have collected information from a child, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the "Last updated" date.